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Orders and Returns
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FAQ Library
Orders and Returns
Ophthalmic Lenses
BIO Lenses
Slit Lamp Lenses
Gonioscopy Lenses
Volk VIVA
First-Time User Questions
Device Questions
Software Questions
Cleaning & Care Questions
Storage & Maintenance Questions
Troubleshooting Support
Accessories
VistaView Slit Lamp Adapter
ClearPod
Lens Education
Orders and Returns
Orders and Returns
How do I return my product for a refund or repair?
I have an RMA, but I need some extra time, will my RMA expire
What is the RMA timeline, when should I expect to hear from Volk regarding my returned product?
When my product will not be serviced under warranty?
What is an RMA?
What kind of repairs are covered under warranty?
I have a loaner, will I receive a return label?
What lens repairs can be done by Volk?
Do I have to pay for shipping my product for repair/replacement/refund?