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FAQ Library

Volk VIVA

Volk VIVA

First-Time User Questions

Do I need to charge the device before powering on the VIVA for the first time?

What is the data encryption password? Do I need to set it up?

What do I do if I’m having issues with capturing good photos with the camera?

How do I transfer the images off of my device?

Can I set up a passcode to lock my device?

How can I contact Volk if I have additional questions about my VIVA?

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Device Questions

Is the VIVA non-mydriatic?

Does the VIVA have fixation targets?

What is the field-of-view (FOV) of the retinal image VIVA can capture?

How difficult is it to capture photos with VIVA?

Can VIVA be used for pediatrics?

Can VIVA image through a cataract?

How long does the battery last on the VIVA?

How long does it take for VIVA to charge?

What phone does VIVA use?

Can I exchange the smartphone in the VIVA?

Does the VIVA use the phone’s camera for capturing retinal photos?

Can I image patients without the eyecup?

Can the VIVA diagnose specific eye diseases?

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Software Questions

Is VIVA HIPPA compliant?

How do I transfer patient images into my Electronic Medical Record (EMR)?

What transfer method do you recommend?

Cleaning & Care Questions

How often do I have to clean the VIVA?

Where can I find more information on how to clean my device?

Storage & Maintenance Questions

How do I charge my device?

What power adapter should I use to charge my VIVA?

Is it acceptable to keep my VIVA charging overnight?

Is it acceptable to leave my VIVA out in the car?

Can I use the VIVA while it is being charged?

Could I use a smartphone battery pack to charge the VIVA on the go?

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Troubleshooting Support

I used my device for 10 minutes, and it already used 10% of my battery. Is that normal that it drains so quickly?

When I first power on my device, all I see is a blue screen. How do I fix that?

I’m trying to email my images to another person, but they aren’t receiving my email in their inbox.

My patient is not seeing the fixation target in the camera.

Image Quality Troubleshooting Quick-Tips

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